Banned from Chaotic Game

By
Ed
-

My son, who has spent the last few months getting excited about the Chaotic game, was banned from the game last week for trying to enter his cards.  I had ordered a big box of cards from eBay, including both starter decks and a case of 24 cards.  Part of the “fun”  of the game is the player then has to manually enter each unique number on every card.

I guess they have installed something that is supposed to stop people from hacking the system and putting BS numbers in.  But since Michael is not an experience data entry person at 13 years old, he may have made a few mistakes while entering the hundreds of cards.  So the game has banned him.

We have sent a trouble ticket to the support staff, but it’s now been 4 days and we have not heard back.  I’m guessing we won’t get a response.  This game has been plagued with delays and bugs, and I’m guessing this is just yet another one.  I’m not overly surprised since they have actually built an online game in .net, which is pretty faulty logic to begin with.

Has anyone else had issues being banned from the Chaotic card game online?

Update: I keep getting people, mostly in broken English, asking me to fix the game.  There seems to be some confusion that either I, or  USWeb, own Chaotic.  We don’t have anything to do with it.  I agree that is sucks, that’s why I wrote this blog post.  Good luck.

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81 COMMENTS

  1. […] Check it out! While looking through the blogosphere we stumbled on an interesting post today.Here’s a quick excerptMy son, who has spent the last few months getting excited about the Chaotic game, was banned from the game last week for trying to enter his cards. I had ordered a big box of cards from eBay, including both starter decks and a case of … […]

  3. That’s a problem that is becoming more and more common… and it’s a sad one. If someone has a North American Warcraft Game code, and they try to make an account from an IP address with a location outside of Blizzard’s North American region, the account may be quickly banned. One guy got banned within 72 hours. Lately, they just do a preliminary check on your IP to see what’s up and stop you from even starting.

    However, there’s also people that travel the world. Go to the wrong region and play WoW once, you may be permanently banned without warning. (Especially true for China, were most professional gamers live since this is the heart of the gaming industry.)

    I remember the good ol days when companies just left gamers alone.

    • for typing in the wrong code 3 times i got banned for 5 min, then another 3 wrong and it was 72hours.. and now im banned permenetly for typing in 3 wrong again so it is not just 5 min over and over.

  5. I’d contact one of the administrators. There are a lot of parental features in this game. I created an account and my son has one. I like participating with him so I know what it’s like. Except we are having issues with the software and cannot play at all. They are working on the problem and are fixing it soon I hope. This game is still only in the Beta process right now and you have to realize there are going to be a lot of mistakes, bug and growing pains before they get everything sorted out. But I’m pretty sure they will un-ban people pretty quickly if there were some misunderstandings because there are bound to be at this point. We haven’t gone out and bought any card decks yet I’m waiting till we give this a try to see if the little guy likes it. So good luck to you.

  6. Hi, my son has autism and does not have friends to play trading card games with. He wants the Chaotic cards to play with his dad. I know nothing about these things so please pardon my ignorance. What he has asked me is to really play the tcg, does he need several other people to play with, or is it something he could actually play just with his dad?

  7. Susan – From what I understand Chaotic is more about playing online, which of course his dad can help him with. His dad can also buy cards and play against him.

    My son also plays Yu-gi-oh, which is something you play with cards and people.

    Depending on how old your son is, you may want to look into something like World of Warcraft. That is something where both he and his dad could have characters and play with each other online. My son and I enjoy playing that sometimes as well. It’s a bit more collaborative than Chaotic or other TCG.

  8. Hi Ed,

    I’m a Customer Service Representative from Chaotic Support. We came across your blog as we were doing an internet search for Chaotic-related sites and info. I notice you wrote this back in October, so I wanted to follow up with you.

    When you wrote this blog, it was a few days after the game’s beta release. At the time, we were bringing our un-banning tool up to date. We have the automatic banning in place to protect our users and their cards by preventing people from trying to enter false codes too many times. When a user is banned from entering codes, we will un-ban them as soon as we receive a support ticket. If your son is still banned, go ahead and send me an email at [email protected], or you can submit a HelpDesk ticket at http://www.chaoticgame.com and we will be sure to fix the issue right away. If you have any other questions or concerns, let me know those as well.

    I look forward to hearing from you.

    – Chaotic|Blargers

  9. You’re meant to get a “Master Code” in the starter decks that let you upload the whole set apart from for the four rare inserts.

    Anyway the game’s still in beta, so you’ve got to reserve judgment until it’s officially released.

  13. YEA I KNOW MY SON LOVED CHAOTIC BUT IT BANNED HIM FOR ENTERING SOME CARDS RONG AND ITS NOT HIS FALT HE HAS LOW VISHTION SO THEY SHOULDENT DO THAT AND KNOW IT BEN OVER A WEEK AND HE IS STILL BANED HOW LONG DOUSE THIS EVEN TACK

  15. I am not band but it wont let me play and it keeps n saying this
    Please locate the email from [email protected] that was sent to your provided email address after registration and click the activation link “Click here to activate your account”. This will allow you to use the site. and it wont dwonload i dont have windowsxp

  16. it keeps and saying this to An unknown error has occurred. Account: ‘Hotmail’, Server: ‘http://services.msn.com/svcs/hotmail/httpmail.asp’, Protocol: HTTPMail, Server Response: ‘Access to Hotmail via Outlook and Outlook Express now requires a subscription. Please sign up at http://join.msn.com/general/Email‘, Port: 0, Secure(SSL): No, Error Number: 0x80004005

  27. Mohamed – I’m afraid I don’t have much to offer here. We just kept sending email to support at Chaotic until his account got unlocked. There is a comment above from someone from Chaotic who says they have fixed this issue. His email is [email protected]. I would email him and ask if he can unlock your son’s account.

    Good luck. Let me know how it goes. I know it’s frustrating to see your son disappointed.

  28. hey i creaated 3 accounts and then when after i put in all my information like email and my log in id and pass after that its spose to say or at least give me the email to verryfire it but no it just freezes up plz email me back at [email protected] if you can help me orgive me a noob account that arleady works

  30. i tried to enter the code,my program is vista and i did upload but it wont works. I got banned for 5 min. Guys i need help on code i cant find the checkbox on the code for new cards.

  32. What is taunt and how can i get character i did get code for character but i tried to uplod and slect all.i looked at help so i clicked for trannsfer code there is 4 i couldn’t find it.

  38. Mohamed – I never heard back directly from them either, so don’t really have much that I can do. Just keep emailing them until they fix the problem.

    It looks like Chaotic is very lacking on their customer service.

  39. I guess I need to clarify things here. I am not associated with Chaotic in any way. My son plays their game…that’s it. It seems like some people think I have some sort of insight into the company. I really can’t help anyone with problems with the game.

  40. YEA I KNOW MY SON LOVED CHAOTIC BUT IT BANNED HIM FOR ENTERING SOME CARDS RONG AND ITS NOT HIS FALT HE HAS LOW VISHTION SO THEY SHOULDENT DO THAT AND KNOW IT BEN OVER A WEEK AND HE IS STILL BANED HOW LONG DOUSE THIS EVEN TACK..

  41. I hate that stupid website. It keeps saying that I need to go to “[email protected].” Also it keeps saying that I MUST check my junk/spam folder to actually get into the website and I don’t even have a junk/spam folder. Could u help me?

  43. Jerome, u can’t report someone for not responding to a question they can’t answer. And Ed, the game has a few bugs. the chaotic pad program needed to play keeps shuting down on me because there are too many people on at one time. Be patint, and I’m positiv that your problem will be solved.

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